Contract Request Template (Contracts; IGAs; Leases)
Date Submitted: 2-5-2024
Requesting Agency: TS
Division:
Subject Matter Expert Name: Joe Saporito
Email Address: joseph.saporito@denvergov.org
Phone Number:
Item Title & Description:
(Do not delete the following instructions)
These appear on the Council meeting agenda. Initially, the requesting agency will enter a 2-3 sentence description. Upon bill filling, the City Attorney's Office should enter the title above the description (the title should be in bold font).
Both the title and description must be entered between the red "title" and "body" below. Do not at any time delete the red "title" or "body" markers from this template.
title
A resolution approving a proposed Amendatory Agreement between the City and County of Denver and Istonish, Inc. for continued management of the City's ServiceDesk after hours.
Amends a contract with Istonish, Inc. to increase the contract amount by $1,500,000 for a new total of $2,245,436 for continued management of the City's ServiceDesk after hours, citywide (TECHS-202161371-01/TECHS-202472187-01). The last regularly scheduled Council meeting within the 30-day review period is on 3-11-2024. The Committee approved filing this item at its meeting on 2-6-2024.
body
Affected Council District(s) or citywide?
citywide
Contract Control Number:
TECHS-202161371-01/TECHS-202472187-01
Vendor/Contractor Name (including any "DBA"):
Istonish, Inc.
Type and Scope of services to be performed:
Technology Services manages the Service Desk which is a single point of contact between City employees and the City's Department of Technology Services (TS). The internal Service Desk team responds to self-service requests made through the SupportNow software and answers calls placed to 7-HELP from 6am-6pm Monday-Friday. The Service Desk provides all Tier 1 support and troubleshooting.
Technology Services has a need to augment the Service Desk for after-hours, weekends, and holidays. T...
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