City and County of Denver - File #: 20-1026

• File #: 20-1026
• Version: 1
• Type: Resolution
• Status: Adopted
• File created: 9/18/2020
• In control: Finance & Governance Committee
• On agenda: 10/12/2020
• Final action: 10/12/2020
• Title: A resolution approving a proposed Third Amendatory Agreement between the City and County of Denver and Istonish, Inc. to extend the term and amend a provision for continual support of the Service Desk. Amends a contract with Istonish, Inc. by adding one year for a new end date of 12-31-21 to staff the City's internal Service Desk after hours, holidays and weekends. No change to contract amount (TECHS-202055904). The last regularly scheduled Council meeting within the 30-day review period is on 11-2-20. The Committee approved filing this item at its meeting on 9-29-20.
• Indexes: Zach Rothmier

Date	Ver.	Action By	Action	Result
10/12/2020	1	Council President	signed
10/12/2020	1	City Council	adopted	Pass
9/29/2020	1	Finance & Governance Committee	approved by consent

Contract Request Template (Contracts; IGAs; Leases)

Date Submitted: 9-18-20

Requesting Agency: Technology Services
Division:

Subject Matter Expert Name:

Name: Joe Saporito
Email: joseph.saporito@denvergov.org

Item Title & Description:
(Do not delete the following instructions)
These appear on the Council meeting agenda. Initially, the requesting agency will enter a 2-3 sentence description. Upon bill filling, the City Attorney's Office should enter the title above the description (the title should be in bold font).

Both the title and description must be entered between the red "title" and "body" below. Do not at any time delete the red "title" or "body" markers from this template.
title
A resolution approving a proposed Third Amendatory Agreement between the City and County of Denver and Istonish, Inc. to extend the term and amend a provision for continual support of the Service Desk.
Amends a contract with Istonish, Inc. by adding one year for a new end date of 12-31-21 to staff the City's internal Service Desk after hours, holidays and weekends. No change to contract amount (TECHS-202055904). The last regularly scheduled Council meeting within the 30-day review period is on 11-2-20. The Committee approved filing this item at its meeting on 9-29-20.
body

Affected Council District(s) or citywide? Citywide

Contract Control Number: TECHS-202055904

Vendor/Contractor Name (including any "DBA"): Istonish, Inc.

Type and Scope of services to be performed:
The Technology Services' Service Desk is a 24/7 support entity. Currently the City employs a third party (Istonish, Inc.) to staff the Service Desk after hours, holidays and weekends. This amendment is intended to continue the City's current staffing model throughout 2021 while a solicitation is conducted.

Technology Services is currently analyzing the current service desk model and the market to prepare requirements for a solicitation that will result in a new contract starting 2022.
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