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Title:
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A bill for an ordinance approving a proposed agreement by and between the City and County of Denver and Service-now.com, Inc., to provide software, professional services and training to manage technology service requests. (GOVERNMENT & FINANCE) Approves a $573,900 contract with Service-Now.com, Inc. to replace the HEAT (customer service ticket tracking for information technology complaints) and Innotas (project management) systems. The last regularly scheduled Council meeting within the 30-day review period is on 12-17-12. The Committee approved filing this bill by consent on 11-15-12.
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