City and County of Denver - File #: 17-1378

• File #: 17-1378
• Version: 1
• Type: Resolution
• Status: Adopted
• File created: 11/27/2017
• In control: Finance & Governance Committee
• On agenda: 12/18/2017
• Final action: 12/18/2017
• Title: A resolution approving a proposed Second Amendatory Agreement by and between the City and County of Denver and Istonish, Inc., to increase the maximum contract amount, extend the term and amend the scope of work for continual support of the Service Desk. Adds $948,384 and three years to a contract with Istonish, Inc. for a new total of $1,407,632 through 12-31-20 and amends the terms to maintain security certifications as recommended by the Auditor's office and establish a regular quality assurance review process for afterhours, internal citywide information technology support (TECHS-201418233-02). The last regularly scheduled Council meeting within the 30-day review period is on 1-8-18. The Committee approved filing this resolution by consent on 12-5-17.

Date	Ver.	Action By	Action	Result
12/19/2017	1	Council President	signed
12/18/2017	1	City Council	adopted	Pass
12/5/2017	1	Finance & Governance Committee	approved by consent

Contract Request Template (Contracts; IGAs; Leases)

Date Submitted: 11-28-17

Requesting Agency: Technology Services
Division:

* Name: Alex Stefanacci
* Phone: 720-913-4987
* Email: alex.stefanacci@denvergov.org

Item Title & Description:
(Do not delete the following instructions)
These appear on the Council meeting agenda. Initially, the requesting agency will enter a 2-3 sentence description. Upon bill filling, the City Attorney's Office should enter the title above the description (the title should be in bold font).

Both the title and description must be entered between the red "title" and "body" below. Do not at any time delete the red "title" or "body" markers from this template.
title
A resolution approving a proposed Second Amendatory Agreement by and between the City and County of Denver and Istonish, Inc., to increase the maximum contract amount, extend the term and amend the scope of work for continual support of the Service Desk.
Adds $948,384 and three years to a contract with Istonish, Inc. for a new total of $1,407,632 through 12-31-20 and amends the terms to maintain security certifications as recommended by the Auditor's office and establish a regular quality assurance review process for afterhours, internal citywide information technology support (TECHS-201418233-02). The last regularly scheduled Council meeting within the 30-day review period is on 1-8-18. The Committee approved filing this resolution by consent on 12-5-17.
body

Affected Council District(s) or citywide? citywide

Contract Control Number: TECHS-201418233-02

Vendor/Contractor Name (including any "DBA"): Istonish, Inc

Type and Scope of services to be performed: The Technology Services' Service Desk is a 24/7 support entity. Currently the City employs a third party (Istonish, Inc.) to staff the Service Desk after hours, holidays and weekends. This amendment is intended to continue the City's current staffing model with some changes to the Statement of Work. Th...