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File #: 24-0563    Version: 1
Type: Resolution Status: Approval Review
File created: 4/29/2024 In control: Safety, Housing, Education & Homelessness Committee
On agenda: 5/1/2024 Final action:
Title: A resolution approving a proposed Agreement between the City and County of Denver and The Community Firm to establish a customer call center to provide information on and direct access to household to the Temporary Rental and Utility Assistance (TRUA) program, citywide. Approves a contract with The Community Firm, doing business as Community Economic Defense Project, for $758,981 and a one-year term ending 12-1-2024 to provide information on and direct access to the Temporary Rental and Utility Assistance (TRUA) program to households through a customer service call center, serving an estimated 36,000 callers, citywide. (HOST-202473566)
Indexes: Anne Wallace
Attachments: 1. RR24-0563_HOST_Community Firm-TRUA_CARE Center Res Request_4.8.pdf, 2. 24-0563 Filed Resolution_The Community Firm_202473566 05.03.pdf, 3. 24-0563_Agmt_The+Community+Firm+(DBA+The+Community+Economic+Defense+Project)+TRUA-+Care+Center

Other/Miscellaneous Request Template (Appointments; ROW; Code Changes; Zoning Action, etc.)

 

Date Submitted: 04-29-2024

 

Requesting Agency: Department of Housing and Stability

                               Division:

 

Subject Matter Expert Name: Becca Channell                     
Email Address: 
becca.channell@denvergov.org <mailto:becca.channell@denvergov.org>
Phone Number:

 

Item Title & Description:

(Do not delete the following instructions)

These appear on the Council meeting agenda. Initially, the requesting agency will enter a 2-3 sentence description. Upon bill filling, the City Attorney’s Office should enter the title above the description (the title should be in bold font).

 

Both the title and description must be entered between the red “title” and “body” below.  Do not at any time delete the red “title” or “body” markers from this template.

title

A resolution approving a proposed Agreement between the City and County of Denver and The Community Firm to establish a customer call center to provide information on and direct access to household to the Temporary Rental and Utility Assistance (TRUA) program, citywide.

Approves a contract with The Community Firm, doing business as Community Economic Defense Project, for $758,981 and a one-year term ending 12-1-2024 to provide information on and direct access to the Temporary Rental and Utility Assistance (TRUA) program to households through a customer service call center, serving an estimated 36,000 callers, citywide. (HOST-202473566)

body

 

Affected Council District(s) or citywide?

Citywide

 

Executive Summary with Rationale and Impact:

Detailed description of the item and why we are doing it. This can be a separate attachment.

 

Address/Location (if applicable):

 

Legal Description (if applicable):

 

Denver Revised Municipal Code (D.R.M.C.) Citation (if applicable):

 

Draft Bill Attached?